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Complaint

Defect in the item – the buyer’s rights and complaint deadline (Item 10 in Terms of Purchase and Sale)

If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months. from the deficiency was discovered or should have been discovered. Complaints can be made no later than two years after the buyer takes over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the item has a defect and this is not due to the buyer or conditions on the buyer’s side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, withhold the purchase price, choose between correction and re-delivery, demand price reduction, demand termination of the agreement and / the seller.

Complaints to the seller must be made in writing. Return of goods only by agreement with IDT Sports. The item must be unused and in the original packaging.

Correction or re-delivery:

The buyer can choose between claiming the defect or correcting the delivery of similar items. The seller may nevertheless oppose the buyer’s claim if the implementation of the claim is impossible or the seller causes unreasonable costs. Correction or re-delivery must be made within a reasonable time. The seller is in principle not entitled to make more than two remedial attempts for the same defect.

Use the form below for all inquiries for complaints.

Complaint form